A rule of thumb is that physician reputation management is governed by functionality and service delivered by your patient portal. We can say that this is true because we are immersed in the Internet era. If this is the case, a physician should seek to deliver the best information and features on the online platform.
If you are wondering how to do it, then here are some ways you can make sure there’s a smile on your patient’s face.
Updating prescription refills online
A good patient portal should eliminate the aspect of travel and call to zero percent. Everything about drugs should be there in fine detail and precision. If a patient, in this example, can place prescription refills at home, then it is a dream coming true. It means that you are offering services at their convenience and at their own time. To the patient, this means they can pick up their medication whenever they will pass by your unit.
Posting educational content
Welcome, to the world that appreciates great content. If you lack this aspect, then it means you will miss out on a lot. You will miss out on the benefits of Search Engine Optimization. You will miss out on the patient’s credibility and trust. And you will look like you don’t know anything about your job. To mitigate this, make sure you have exposed helpful and useful content to your audience in a comprehensive manner.
Patients will see great content, and you will create the impression that you care. Also, they will be engaging as you are constantly posting about something about your field or updates about your organization.
Current patient portals are linked together with automated appointment reminder services and appointment scheduling services. This means that patients are given time slots through software. Meaning that the slots available do not collide with the physician’s schedule. Additionally, patients are forced to look into the consequences of not showing up. Examples include an increase in the clinical fee during the billing process. This form of accountability makes sure the patient follows through and reduces frustration from the physician’s side.
Collection of accurate and complete patient data
Patients will benefit from your patient portal if they can edit personal health data. This means that patients will let you know when their information is wrong or inaccurate. This will reduce errors to make in the future and save the patient time when identity verification is needed.
Availing care plan details in the portal
Patients are people. And people require caring. In this case, instead of a patient calling a physician to ask for their care plan, they can open the patient portal and see the progress of where they are going. This will give the patient a picture of where they are going and where they might need to be in the future. Such resources and features save the patient time and money as they confirm details at the comfort of their home.